The Elite Support Advantage
At Bayshore Truck Center, our Elite Support certification demonstrates our commitment to superior service standards. This prestigious certification ensures you receive industry-leading support for your commercial trucks through consistent processes, rapid response times, and exceptional customer care.
Core Elite Support Services
2-Hour Express Assessment
Our streamlined diagnostic process guarantees:
- Initial severity evaluation
- Downtime estimates
- Parts requirements assessment
- Cost estimates
- Timeline for repairs All within 2 hours of your service write-up.
Professional Communication Protocol
Stay informed throughout your service experience:
- Upfront time and cost estimates
- Real-time repair status updates
- Immediate completion notifications
- Documented communication records
- Direct contact with service team
Rapid Turnaround Excellence
Our efficient service process includes:
- Immediate parts availability verification
- Expert technician assignment
- Comprehensive quality checks
- Express service when possible
- Rigorous final inspection
Advanced Parts Management
Our
parts department maintains:
- Critical parts inventory
- Local customized stocking
- Daily order tracking
- Special order updates
- Genuine OEM parts availability
Premium Driver Amenities
Making your service visit comfortable:
- Free WiFi connectivity
- Modern driver's lounge
- Complimentary beverages
- Business workstation
- Power/phone access
- Cable TV entertainment
- Local restaurant delivery
- Lyft transportation service
Express Assessment Benefits
Rapid Decision Making
- 2-hour diagnostic timeline
- Clear repair recommendations
- Resource planning assistance
- Accommodation arrangements if needed
Expert Technical Service
- Factory-trained technicians
- Advanced diagnostic tools
- Specialized repairs
- Quality assurance protocols
Efficient Parts Process
- Immediate inventory check
- Parts ordering system
- Quick availability updates
- Special order tracking
Express Repairs
- Same-day minor repairs
- Emergency service priority
- DPF service
- Preventive maintenance
Service Location
Visit our certified facility at:
- 520 Terminal Ave
- New Castle, DE 19720
- Service: (866) 561-2722
- Get directions
Schedule Service Today
Experience the difference of certified support:
Need immediate assistance? Contact our service team at (866) 561-2722 or schedule service online.
